Returns & Exchanges

Not quite right? Most items can be returned or exchanged within 7 days of delivery, subject to the conditions below.

Return window

You have 7 days from the date of delivery to request a return or exchange. For a few product types the window is shorter or the item isn't eligible at all — see what's not eligible below.

Eligibility

• The item is unused, unworn and in its original condition.
• Original packaging, tags and any accessories or manuals are included.
• You have proof of purchase — your order number is enough, found in your order history.

How to start a return

Contact our support team via our Contact Us page with your order number and the reason for the return. We'll confirm eligibility and arrange the next step by reply.

Pickup & drop-off

For most pin codes we arrange a reverse pickup with our courier partner at no extra cost. Where pickup isn't available, we'll share a return address and reimburse reasonable shipping costs once the return is received and inspected.

Refunds

Once we receive and inspect a returned item, refunds are issued to your original payment method within 5–7 business days. Cash on Delivery orders are refunded to your provided bank account or as store credit, whichever you prefer.

Exchanges

Need a different size, colour or variant instead of a refund? Let us know when you request the return — we'll dispatch the replacement once the original item is picked up, subject to availability.

Damaged, defective or wrong item received

If an item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos where possible — these are resolved with a free replacement or full refund, and don't count against the usual eligibility conditions.

What's not eligible

• Personal care and hygiene items that have been opened or used.
• Items marked "final sale" or "non-returnable" on the product page.
• Gift cards.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected here, with the date at the top of this page.

Contact us

Questions about a return or this policy? Reach our support team via our Contact Us page.