Privacy Policy

Cloud e Shop ("we", "us", "our") respects your privacy. This policy explains what information we collect when you shop with us, how we use it, and the choices you have.

Information we collect

Account details — name, email, phone number and password when you register or check out as a guest.
Order & delivery information — shipping addresses, order history and items you've viewed, added to cart or wishlisted.
Payment information — payments are processed by our payment partner (Razorpay); we never see or store your full card, UPI or bank details ourselves.
Usage data — device, browser and pages visited, collected automatically to keep the storefront working smoothly and secure.

How we use your information

Process and deliver your orders, and keep you updated on their status.
Provide customer support and respond to your questions.
Personalise your shopping experience, such as recommendations and your saved wishlist.
Send order and shipping updates, and — only with your consent — offers and product news you can opt out of at any time.
Detect and prevent fraud, and keep our platform secure.

Cookies & tracking technologies

We use cookies to keep you signed in, remember your cart between visits, and understand how shoppers use the site so we can improve it. You can control or disable cookies in your browser settings — the storefront still works with cookies disabled, though your cart and sign-in state won't persist between visits.

Delivery partners — your name, address and phone number, solely to get your order to you.
Payment processor — to complete your transaction securely.
Legal requirements — when required to comply with the law or protect our rights.

We do not sell your personal information to third parties.

Data security

We use industry-standard safeguards, including encrypted connections and access controls, to protect your information. No method of transmission or storage is completely secure, but we work to protect your data at every step.

Your rights & choices

You can review and update your account details at any time from your account settings, or contact us to request access to, correction of, or deletion of your personal data, and to opt out of marketing messages.

Data retention

We keep your information for as long as your account is active or as needed to provide our services, and for as long afterwards as required for legal, tax and accounting purposes.

Children's privacy

Cloud e Shop is not directed at children under 18, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected here, with the date at the top of this page.

Contact us

Questions about this policy or your data? Reach our support team via our Contact Us page.